Refunds
You can get a full refund within 14 days of buying PortFly, for any reason. Email [email protected] from the address on your account, or include it in your message, and we will start the refund within 2 business days.
Refunds are issued by Dodo Payments, our Merchant of Record, to the original payment method. Depending on your bank it can take 5 to 10 business days to appear on your statement.
After 14 days we can still help if PortFly does not work as described, for example if you were charged twice or the app will not run on a supported Mac. Write to us and we will look at it case by case.
What happens after a refund
Once the refund goes through, the purchase is removed from your account and the app locks again. You can buy it again at any time.
Cancellation
PortFly is a one-time purchase of $5.99, not a subscription. There are no renewals and no recurring charges, so there is nothing to cancel. If you leave checkout before paying, you are not charged.
To close your account entirely, email us and we will delete it. See the Privacy Policy for what that removes.
Chargebacks
If something went wrong with a payment, please contact us first. We can almost always fix it faster than a chargeback.